An old lady is at a grocery store. She gives the cashier a coupon but the cashier tells her that the coupon expired ages ago. Old lady is pissed, she starts giving the cashier an earful – nothing outright offensive but along the lines of, “Back in my day, businesses were willing to give you a break.”
Why is she exploding over a few cents? It’s not like she doesn’t have enough money. But the truth is she’s lonely. Her kids live on the other side of the world and rarely call, forget about visiting. Her husband died long ago and even when he was alive he paid more attention to the TV than to her. She loved running and swimming in her youth but she can’t enjoy those activities anymore – her body isn’t what it used to be.
The cashier doesn’t know any of this stuff. But he has a feeling that she’s unhappy. So he gives her a break. He accepts the coupon and will pay the difference out of his own pocket. Nice of him isn’t it?